Accessibility Statement
We are working to make this website clear, usable, and accessible for customers, business owners, and visitors who rely on different devices, browsers, and assistive technologies.
Privacy is part of building trust. This policy explains what information may be collected, why it may be used, and how users can contact support with privacy questions.
This Privacy Policy explains how PLOCAL may collect, use, share, store, and protect information when people use the website, search for businesses, submit a business, contact support, create an account, or interact with evaluation-related features.
This policy applies to website visitors, customers searching for local businesses, business owners submitting information for evaluation, account users, and anyone who contacts support or interacts with forms, profiles, search tools, or trust and safety resources.
Yes. This Privacy Policy works together with the Terms & Conditions. The Terms explain how the website may be used, while this policy explains how information may be handled in connection with that use.
When someone uses the website, information may be collected about pages viewed, searches performed, categories selected, city or state searches, device type, browser type, approximate location signals, referral sources, and other usage details that help operate and improve the website.
If a user fills out a form, contacts support, creates an account, or submits a request, PLOCAL may collect details such as name, email address, phone number, company name, message content, and any information the user chooses to provide.
Business information may include business name, category, service area, address or location, website, phone number, email, social links, business description, licenses or credentials, portfolio examples, customer-facing details, reputation signals, and other information needed for review or profile display.
If paid evaluation services are offered, payment details may be processed through third-party payment providers. The website should not need to store full payment card details directly when a secure payment processor is used.
Information may be used to operate the website, respond to inquiries, review business submissions, create or update business profiles, support evaluations, improve search and category pages, prevent misuse, maintain security, and provide customer or business owner support.
Information may be used to evaluate professional proof, local presence, online and website experience, customer reputation, accessibility and response, and legitimacy signals. This helps PLOCAL prepare evaluation details, ProScore information, badges, and profile content where appropriate.
Communication information may be used to reply to support requests, process business evaluation inquiries, send account or service updates, respond to suspicious activity reports, and follow up on questions related to profiles, badges, payments, privacy, or accessibility.
Yes. Usage information may help improve page structure, search tools, category organization, content clarity, form usability, technical performance, and trust and safety resources.
Yes. Business information submitted for review, collected from public sources, or confirmed during evaluation may appear in business profiles, category pages, city pages, search results, badge displays, evaluation summaries, or other public areas of the website.
A profile may show details such as business name, category, city, state, website, phone number, service area, profile description, contact links, evaluation information, ProScore, badges, years evaluated, and other information that helps users understand the business.
Yes. Public profile information may be corrected, updated, expanded, paused, or removed if information changes, if a business submits updated details, if an evaluation is refreshed, or if the information appears inaccurate, outdated, incomplete, or misleading.
The website may use cookies, pixels, local storage, analytics tools, or similar technologies to operate key features, understand usage, improve performance, remember preferences, protect against misuse, and measure how visitors interact with pages.
Most browsers allow users to block, delete, or manage cookies through browser settings. Some website features may not work as expected if certain cookies or storage technologies are disabled.
Analytics information helps PLOCAL understand which pages are useful, where visitors may experience friction, how searches and category pages are used, and where the website can be improved for clarity, speed, usability, and trust.
Information may be shared with service providers that help operate the website, process payments, host data, manage forms, provide analytics, deliver email, support security, or assist with customer support. These providers should only use information as needed to provide their services.
If a user chooses to contact a business through a form, phone link, website link, booking link, or other contact method, information may be shared with that business or handled directly by the third-party tool used for the communication.
Information may be shared if needed to detect abuse, investigate suspicious activity, protect users, enforce terms, respond to legal requests, comply with applicable law, or protect the rights, safety, and integrity of the website and its users.
If paid services are available, payments may be processed by third-party payment providers. Those providers may collect and process payment details under their own terms and privacy policies. The website should not require direct storage of full card details when secure payment processing is used.
Some pages may link to business websites, maps, booking tools, payment providers, social media pages, analytics services, or external resources. Those third parties control their own websites and privacy practices, so users should review their policies before sharing information with them.
Depending on where a user lives and which laws apply, privacy choices may include requesting access to personal information, asking for corrections, requesting deletion, limiting certain uses, opting out of certain sharing, or asking questions about how information is handled.
Privacy requests can be sent through the Contact page or by emailing support. To protect privacy and prevent unauthorized changes, PLOCAL may need to verify the request before providing, correcting, deleting, or changing information.
Business owners may contact support to request corrections or updates to business profile information. Requests may be reviewed before changes are made, especially when the information affects evaluation details, badges, ProScore, public trust signals, or user safety.
Reasonable administrative, technical, and organizational measures may be used to help protect information from unauthorized access, misuse, loss, or disclosure. No website or online system can guarantee complete security, but protection efforts should be reviewed as the platform grows.
Information may be kept for as long as needed to operate the website, provide services, maintain business profiles, support evaluations, respond to requests, comply with legal obligations, resolve disputes, prevent misuse, and keep records reasonably necessary for platform integrity.
The website may update or correct information when new details are submitted, public information changes, a business is re-evaluated, or an issue is reported. Accurate information helps PLOCAL keep profiles, evaluations, and trust signals more useful for visitors.
The website is intended for general audiences, customers searching for local businesses, and business owners or representatives. It is not directed to children, and children should not submit personal information through the website.
Users should avoid sending sensitive personal information unless it is specifically requested and necessary for the purpose of the request. Forms should be used for relevant business, contact, support, evaluation, or reporting information only.
Yes. Privacy practices may be updated as the website grows, features change, service providers are added, legal requirements evolve, or new business evaluation tools become available. Continued use of the website after updates means the latest version applies.
Privacy questions, requests, or concerns can be sent through the Contact page or by emailing support. Include enough detail to help review the request, such as the page involved, the email address used, the business name if relevant, and the type of privacy question being asked.
Requests may be reviewed based on the information provided, the type of request, the user’s relationship to the information, applicable law, and the need to protect account security, business profile accuracy, and platform integrity.
If you believe information on the website is incorrect, outdated, or connected to the wrong person or business, contact support with the relevant page URL and a clear explanation. Accurate reports help PLOCAL review issues faster and keep business information more reliable.